Troubleshooting

When powered up the TravelSafe alarm will automatically perform a self-test.
If the test where passed, all three LED´s will indicate that, by flashing 3 times, furthermore a beep will sound .
In the other case, if an error was encountered, the red LED will indicate the type of error.
This is done by flashing red LED x times according to the number of the error.
(If more than one error is present – only the first error encountered is indicated on the LED).
1 x flash – failure on button
2 x flash – failure on low voltage (battery)
3 x flash – LED failure (red, green, yellow LED)
4 x flash – failure on light sensor in smoke chamber
5 x flash – failure on system voltage
6 x flash – motion sensor failure

1. Vacuum all smoke detectors 
– This should be done at least annually. If you live in places with a lot of pollen or particles in the air ( in the city), recommend at least twice a year: After the pollen season and together with the battery change. If you have access to compressed air, this is much more efficient. 

2. False alarm – witch sensor triggers the alarm? (RF only)
– If you have a Cavius HUB it is easy to locate which sensor triggers the alarm. Or, try to set all alarms to different channels, IE program each detector to it-selves . Then you will have “standalone” smoke detectors and it is easy to find the location of the nuisance alarm.

3. Change location with another alarm
– If you know which sensor are causing the nuisance alarm, change location with another alarm that does not give alarms. Give a number to the smoke alarm that causes nuisance alarm and create a log .In this way, one can determine whether it is the alarm or the location that is the problem. Here there may be other things that affect the alarm. Also the nuisance alarm sensor should be moved to another location.
a. Does the problem continue at a new location, i.e. it follows the alarm, contact the place you purchased the alarm.
b. If the problem continues at the same location with another alarm, there is something that affects it. Maybe it should be moved.

4. Error source: Electromagnetic field, EMC Electromagnetic fields can interfere with the electronics of the smoke detector. These fields are often formed around fluorescent lamps, “down lights”, transformers for light, fuse boxes, fan motors etc. – Always install the smoke detector at least 100 cm from this type of equipment. NOTE: EMC does not drain the battery 

5. Error source: Radio noise Other components that contain radio transmitters can cause interference and affect battery life. As such signals are constantly changing, customers may experience problems in installations that are mounted and have worked fine
Try to locate what has changed, has the customer bought new equipment, development of emergency network / 4G etc?
NOTE: Radio noise also drains the batteries on smoke detectors, as the detector constantly analyzes the signal.   

6. Error source: Steam and damp air Steam from the bathroom, washer / dryer or other sources that emit high humidity can cause the smoke alarm to sound
– Pull the notifier slightly away from the door to the washroom / bathroom. You can also make sure to ventilate well and avoid releasing steam directly into the room where the smoke detector is. If you have an ionic alert placed where water vapor can occur, you may want to switch it to optical. Optical smoke detectors are more tolerant than ionic warnings to roast and water vapor, as well as strong traits. 

7. Error source: Dust and dirt Since air must pass freely through the detection chamber, the smoke detectors will always attract a lot of dust and pollen particles. By entering dust and other particles into the detection chamber, this can lead to false alarms. The alert may also become more sensitive due to this and will give more false alarms, as the smudge causes it to be smaller before it goes into alarm. Dirt will also occur over time as the smoke detector gets older, which causes it to give more alarms
– Vacuum the smoke detectors regularly, but be careful not to damage the electronics. If you clean up a room and this results in grinding or sanding, you should install the warning device while the work is in progress or cover it. The bathing caps lying around in hotels are well suited for this. If the smoke detector approaches 10 years and gives many alarms, it is time to replace it.

8. Error source: Draft In heavy drafts, the wind can drag dust particles with which the smoke detector looks like smoke –  Avoid installing the smoke detector where it is a draft, or make sure that the breakthrough does not occur around the detector. 

9. Error source: Temperature variation When you open the door on cold winter days, rapid temperature changes can occur. Condensation can then form which can cause a false alarm. Can also occur during venting and if the alert is close to open valves on cold days
– Avoid mounting the smoke detector in rooms with large / fast temperature fluctuations. 

10. Fault source: Gases from paint, varnish and strong cleaning agents Gases from paint, varnish and other chemical agents may contain substances on which the smoke detector reacts
– Remove or cover the smoke alarm when refurbishing the room. NB! Remember the fire hazard when using chemicals. All cloths and rags MUST be wetted and thrown into tight containers stored outdoors or burned under controlled conditions. 

Category: Troubleshooting

The CAVIUS Gateway is designed as the “Hub” for the CAVIUS alarms on one frequency and to home automation devices such as door sensors and motion sensors on another frequency.

The Hub connected to the router in the home with the ethernet cable.

The Hub will act as any other alarm in the system. 

It can be set to send out a test signal from the phone to the other alarms, just like the alarms can be by pushing the test button for 3 sweeps. 

When the Hub receives an alarm, it will be forwarded to the phone, but not to other alarms.  

The alarms from the wireless family are not depending on the Hub to be powered on or have internet connection. If the internet is down or the power disconnected, the alarms will still send alarm signals to each other and go into alarm if the signal is sent out, but the home automation sensors, like door and motion sensors, will not function until the hub is powered up and the internet is on again.

The CAVIUS Gateway trouble shooting guideline:

STEP 1: LED light

If the LED light flickers the Gateway cannot access the Internet and you should proceed with STEP 2. 

If the LED light is off the Hub needs power. If the LED does not turn on after power plug-in, please contact the place of sales for assistance. 

If the LED light is on and constant the Hub is connected to the Internet. If the hub does not work properly according to the manual, please contact the place of sales for assistance. 

STEP 2: Internet connection

If the Hub is not able to connect to the Internet try to restart your home router or check with your local Internet provider for any fallouts in your area.

STEP 3: Does it work at your neighbour?

Before proceeding with more complicated steps, try connecting the hub to a router at another location. If the hub works elsewhere, then please proceed to step 4. 

STEP 4: Checking the router ports

If the Internet is working, you should check the router ports. A home router typically has 1-4 LAN ports. The hub should be connected to one of those. If you use a WAN port, then it will not work, and if your home router has ports reserved for TV or service then they will not work either. You may have to check the router manual, or simply try another port. Some routers require you to login to your home router to enable more ports. 

To test a port, connect your PC to the same port on your home router as the hub was plugged into and check for Internet connection.

STEP 5: Do you have to restart or update your Internet equipment?

Home routers are built as specialized computers with memory, software and therefore have data to process. The hub will continually try to communicate with router and is therefore often the first messenger with problems in your network. The router may work for some Wi-Fi connections, but not for others, due to network overload.

Having installed you own router behind equipment delivered by your Internet supplier to get more LAN ports is not a problem but will add to items to reboot and update. 

STEP 6: Company controlled network

Company networks are often controlled by an IT-department and will sometimes make use of advanced home router settings. If you have received your router through your company’s IT-department, please contact them to check if such advanced router settings are in place. 

Step 7: Advanced settings or router update

If none of the above steps works you either must proceed to advanced settings in your router or consider acquiring a new updated standard router. 

That said, in rare cases you will have proceed to advanced settings in your network equipment. 

  • Is DHCP enabled?
  • Are some MAC addresses blocked or filtered?
  • Is UDP traffic enabled?
  • Is UDP connections timeout above 40-60 seconds to avoid frequent fallouts?
Category: Troubleshooting

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