Cavius.com and shop.cavius.com is owned and operated by Cavius ApS.
CVR No. 32659292 (hereinafter “CAVIUS or shop.cavius.com”)

CAVIUS APS
Julsøvej 16
8600 Silkeborg
Denmark
Email: info@cavius.com
Phone: 86844025

PRICES
All prices are quoted in Euro (EUR) and incl. 25% VAT.

ORDER CONFIRMATION
All orders are confirmed automatically (by email)
You will also receive a message by e-mail if there should be problems with delivery of order.

PAYMENT WITH CARD
Payment, per Requirement, is not possible due to. at retail costs for both parties.
Payment can be made with: Dankort Visa / Dankort – eDankort – MasterCard – Maestro – Visa – Visa Electron – JCB – Paypal.
When using Dankort, the amount will be deducted when the order is shipped. Payment fee is not charged at shop.cavius.com the amount will be deducted when the order is shipped.

FREIGHT
All our packages are delivered with PostNord. Shipping will be charged on all shipments. There is no extra charge payable by dealing with credit cards.

PERSONS UNDER 18 YEARS
You must be 18 years old to shop at shop.cavius.com – If you are under 18 years of age, you must consent to your parents. An agreement can always be cancelled by a parent, if it turns out that it has been purchased by a child or under the age of 18 years.

SHIPPING
All items purchased in the online store are sent with PostNord or GLS. Orders are set aside while the payment is registered, however, delays may occur due to soldout items and the like. In this case, the customer will always be informed by e-mail.
All prices shown in shop.cavius.com store include VAT, and all delivery costs are included in the total payment.

RETURNS
YOU ALWAYS HAVE 14 DAYS RIGHT OF WITHDRAWAL WHEN YOU SHOP ON SHOP.CAVIUS.COM. THE RIGHT OF WITHDRAWAL REMAINS FROM THE DAY WHEN YOU HAVE RECEIVED YOUR PRODUCT. RIGHT OF WITHDRAWAL CAN ONLY BE USED IF THE GOODS ARE RETURNED IN ORIGINAL STATE. IN THIS CASE, WE RETURN THE FULL COST. WHEN THE RIGHT OF WITHDRAWAL ARE USED, SENDER MUST PAY THE FREIGHT OF THE RETURN OF THE GOODS. WHEN YOU REPRESENT YOUR BUY, PAY THE BALANCE SUMMARY TO YOU. THIS MAKES A TRANSFER TO YOUR BANK ACCOUNT WHEN WE HAVE BEEN RETURNED AND CHECKED ON THE LIFE UP TO THE RULES OF THE RETIREMENT. IT IS THAT IMPORTANT TO COMPLETE REGISTRATION NUMBER AND GROUP NUMBER. CARDHOLDER HAS 14 DAYS TO NOTIFY THE RETURN OF PRODUCT/PRODUCTS. AND ANOTHER 14 DAYS TO RETURN THE PRODUCT.

WARRANTY
When you shop at shop.cavius.com, you have 24 months warranty. This means that you can either get the item repaired, exchanged, the money back or get a lower price, depending on the specific situation. This demands, that the complaint is justified and that the defect has not arisen as a consequence of an improper use of the product or other harmful conduct.
Use of warranty must be advertised within two months after you have discovered the defect of the product.
We refund reasonable shipping costs, that you may have when returning the item, when the complaint is under warranty.
If you wish to complain over a product, it must be submitted to us at below address:

Cavius ApS
Julsovej 16
8600 Silkeborg
Denmark

When you return the item, please provide the following:
• Name and Address
• Order number
• Description of the error

Cavius provides 10-year warranty against defect in faulty material and workmanship from the date of purchase, on all devises.

The warranty applies to reasonable and normal conditions of use only. It does not include damage as a result of misuse, incorrect installation, accidental damage, neglect, unauthorized deconstruction or dismantling and any airborne or other contamination however this may have occurred. Read more here. 

Note – We do not receive packages sent per. demand or something else.
Always remember to ship the item back in proper packaging and receive a receipt for shipping so that we can refund your costs.
If you have submitted an item under warranty, you will always receive an email when we have received the item. In the mail you will get information about the further process in connection with the processing of your withdrawal/complaint. If you want to complain about your purchase, please contact (Glenn Hojmose, glenn@cavius.com). If we do not succeed in finding a solution, you can file a complaint to. (The Danish Competition and Consumer Agency Center for Complaints Solutions, Carl Jacobsens Vej 35, 2500 Valby, via www.forbrug.dk.) You can also use the EU Commission’s online complaint portal , which will mainly be relevant if you are a consumer domiciled outside Denmark. You can find her complaint portal: http://ec.europa.eu/consumers/odr/.