Battery

Detach the smoke alarm from the mounting base by twisting counter clockwise and replace the battery respecting the polarities and making sure it doesn’t loose in the battery compartment. After replacement, attach the alarm to the base by twisting clockwise. Always test the alarm after battery replacement. Please note that 10Y battery are not replaceable.
Category: Battery

Known errors

When powered up the TravelSafe alarm will automatically perform a self-test.
If the test where passed, all three LED´s will indicate that, by flashing 3 times, furthermore a beep will sound .
In the other case, if an error was encountered, the red LED will indicate the type of error.
This is done by flashing red LED x times according to the number of the error.
(If more than one error is present – only the first error encountered is indicated on the LED).
1 x flash – failure on button
2 x flash – failure on low voltage (battery)
3 x flash – LED failure (red, green, yellow LED)
4 x flash – failure on light sensor in smoke chamber
5 x flash – failure on system voltage
6 x flash – motion sensor failure

Some customers who have linked alarms in a series, and then later to run them on APP, find that the alarms do not sign in to APP.
If you experience the same problem, this may be the solution:
Set an alarm in Learn mode and let it connect to itself, let it flash for 15 seconds, put it back in normal mode and disassemble the battery. This will reset the alarm’s series connection to the other alarms. One for one repeated procedures with the other alarms.

Category: Known errors

Please be aware that issues like this can happen when using new and old detectors.

Detectors do not ship unique IDs and shows battery low messages (probably the old type).

Detector must be deleted – not only from the app but also from the group.
Something similar can happen if a detector is not enrolled anymore (simply deleted from the app, but still alive as part of the same Cavius group) – this will be detected when you perform a test because an unknown sensor starts beeping.


Category: Known errors

Replace the battery in the unit and hold down the test button for at least 7 seconds to reset. This will also start a test.

Category: Known errors

Huawei P20 kills the app and no push event alerts appears. Huawei has a proprietary battery saver that causes this, and push messages (and for example emails) can be retrieved by “the way Huawei has implemented it”.

Category: Known errors

Detectors gets radio noise during testing. After releasing the test button (after 3 sweeps), the detector you have tested from, should also give beep every 8 seconds. If it does not, there is currently radio noise and it does not output test signal. Please try again later.

Category: Known errors

Detectors produced before 21.12.2017 will not display the detector’s name (ID), but all other information will be displayed at an event.

Category: Known errors

Smoke alarms

Your smoke alarm has a 10 years’ lifetime. The end of life of your product is written on its product label inside the battery compartment.

Category: Smoke alarms

After installation or every quarter, you can test your smoke alarm by pressing on the test button for at least 10sec. This will trigger the alarm.
To maintain your smoke alarm, vacuum around the smoke chamber regularly. Dust may accumulate inside the mesh even if it looks clean outside.
Do not use water or households’ products to clean your product.

Category: Smoke alarms

Make sure that you pressed long time enough on test button – Holding at least 10sec.
Make sure battery is not depleted and installed respecting polarities. It may not power the smoke alarm if the battery is loose or does not touch terminals properly.
If your smoke alarm is not clicked into its mounting base, it will not be powered.

Category: Smoke alarms

One smoke alarm per floor is a minimum. Ideally in each room where it is advised to install a smoke alarm.

Category: Smoke alarms

In Europe, domestic smoke alarms must be CE certified and comply to EN14604:2005/AC:2008. Some national quality standard and certification may exist in some countries (i.e. VdS in Germany, NF292 in France…) United States will require UL 217 standard, and Australia AS3786.
Never install an alarm without correct certification – it can jeopardize your life.

Category: Smoke alarms

The higher price of some alarms often reflect the quality of the components used, and these alarms often use less power and there have a longer battery life. More aggressive quality control cost more. All CAVIUS alarms are 100% tested for sensitivity, sound, power consumption and many other points. The manufacturing set up is audited by AFNOR and CNPP from France, one of the worlds best test institutes. All shipments are inspected by ourselves and by a 3rd party testing institute.
Furthermore, samples from all production batches are sent to CNPP for test – all to secure the worlds safest alarms for you.

Category: Smoke alarms

Your product could be affected if located in a corner, on the wall, in a humid or extreme temperature area.

Category: Smoke alarms

First you can hush your alarm by pressing on the pause/hush button. It will pause the alarm for 10 minutes to allow you to find the reason of this and to locate the source of the alarm.
Humidity or dust particles in the smoke chamber can cause false alarms; this can be solved by vacuuming the mesh and drying the smoke alarm.
You may need to relocate your smoke alarm if it is too close from the kitchen, bathroom, air condition units or any other source of humidity.

Category: Smoke alarms

We recommend that you do a visual check that the alarm flash the LED every 48 second once per week, and do a full test of the alarm once per month.
We also recommend that you test your alarms every 3 month; when you press the test button the alarm will check the full function of the chamber and the battery.

Category: Smoke alarms

Your smoke alarm should be installed in the middle of the room or at least 50cm from any obstacle (as far as possible from the wall), with a minimum of one smoke alarm per floor (ideally one per room). The best areas to install your smoke alarm will be in hallways and stairways, close or in each room.

It is highly recommended to not place your smoke alarm in kitchen or bathroom: smoke and vapors could cause false alarms. Please also avoid garages, laundries, fire places where combustible particles could disturb your alarm, and all locations close to airstreams.
In these areas its preferable to install thermal alarms instead.

Category: Smoke alarms

Cavius smoke alarms are using photoelectric technology enclosed in what we call the ‘smoke chamber’. This smoke chamber contains a LED which will emit light on a photocell receiver. When smoke particles goes into the smoke chamber, it will reflect in the beam and will trigger the alarm.

Category: Smoke alarms

Alert young children and seniors.
Leave the house following the escape route. Every second is important, do not loose time collecting valuable objects.
Stay close to the ground if the air is charged with smoke. Do not breathe completely and cover your mouth with a wet clothe if possible.
Once outside your house, call emergency services.

Category: Smoke alarms

Short beeps every 48sec. means the end of life of your battery.
You may also have some dust particles in the smoke chamber which can be removed by vacuuming the mesh.

Category: Smoke alarms

Install your smoke alarm by using the mounting base with screws and plugs supplied.
Install a minimum of one smoke alarm per floor, in each room for enhanced protection.
We recommend, that you test your alarm before it gets installed.

Category: Smoke alarms

Your smoke alarm should be installed in the middle of the room or at least 50cm from any obstacle (as far as possible from the wall), with a minimum of one smoke alarm per floor (ideally one per room). The best areas to install your smoke alarm will be in hallways and stairways, close or in each room.

Category: Smoke alarms

Smoke alarm is an electronic fire security device which will early sense smoke to warn occupants with a loud siren so they can get out before being intoxicated by smoke. (80% of fire deaths are due to inhalation of toxic smoke)

Category: Smoke alarms

Travel Alarm

When powered up the TravelSafe alarm will automatically perform a self-test.
If the test where passed, all three LED´s will indicate that, by flashing 3 times, furthermore a beep will sound .
In the other case, if an error was encountered, the red LED will indicate the type of error.
This is done by flashing red LED x times according to the number of the error.
(If more than one error is present – only the first error encountered is indicated on the LED).
1 x flash – failure on button
2 x flash – failure on low voltage (battery)
3 x flash – LED failure (red, green, yellow LED)
4 x flash – failure on light sensor in smoke chamber
5 x flash – failure on system voltage
6 x flash – motion sensor failure

Troubleshooting

When powered up the TravelSafe alarm will automatically perform a self-test.
If the test where passed, all three LED´s will indicate that, by flashing 3 times, furthermore a beep will sound .
In the other case, if an error was encountered, the red LED will indicate the type of error.
This is done by flashing red LED x times according to the number of the error.
(If more than one error is present – only the first error encountered is indicated on the LED).
1 x flash – failure on button
2 x flash – failure on low voltage (battery)
3 x flash – LED failure (red, green, yellow LED)
4 x flash – failure on light sensor in smoke chamber
5 x flash – failure on system voltage
6 x flash – motion sensor failure

1. Vacuum all smoke detectors 
– This should be done at least annually. If you live in places with a lot of pollen or particles in the air ( in the city), recommend at least twice a year: After the pollen season and together with the battery change. If you have access to compressed air, this is much more efficient. 

2. False alarm – witch sensor triggers the alarm? (RF only)
– If you have a Cavius HUB it is easy to locate which sensor triggers the alarm. Or, try to set all alarms to different channels, IE program each detector to it-selves . Then you will have “standalone” smoke detectors and it is easy to find the location of the nuisance alarm.

3. Change location with another alarm
– If you know which sensor are causing the nuisance alarm, change location with another alarm that does not give alarms. Give a number to the smoke alarm that causes nuisance alarm and create a log .In this way, one can determine whether it is the alarm or the location that is the problem. Here there may be other things that affect the alarm. Also the nuisance alarm sensor should be moved to another location.
a. Does the problem continue at a new location, i.e. it follows the alarm, contact the place you purchased the alarm.
b. If the problem continues at the same location with another alarm, there is something that affects it. Maybe it should be moved.

4. Error source: Electromagnetic field, EMC Electromagnetic fields can interfere with the electronics of the smoke detector. These fields are often formed around fluorescent lamps, “down lights”, transformers for light, fuse boxes, fan motors etc. – Always install the smoke detector at least 100 cm from this type of equipment. NOTE: EMC does not drain the battery 

5. Error source: Radio noise Other components that contain radio transmitters can cause interference and affect battery life. As such signals are constantly changing, customers may experience problems in installations that are mounted and have worked fine
Try to locate what has changed, has the customer bought new equipment, development of emergency network / 4G etc?
NOTE: Radio noise also drains the batteries on smoke detectors, as the detector constantly analyzes the signal.   

6. Error source: Steam and damp air Steam from the bathroom, washer / dryer or other sources that emit high humidity can cause the smoke alarm to sound
– Pull the notifier slightly away from the door to the washroom / bathroom. You can also make sure to ventilate well and avoid releasing steam directly into the room where the smoke detector is. If you have an ionic alert placed where water vapor can occur, you may want to switch it to optical. Optical smoke detectors are more tolerant than ionic warnings to roast and water vapor, as well as strong traits. 

7. Error source: Dust and dirt Since air must pass freely through the detection chamber, the smoke detectors will always attract a lot of dust and pollen particles. By entering dust and other particles into the detection chamber, this can lead to false alarms. The alert may also become more sensitive due to this and will give more false alarms, as the smudge causes it to be smaller before it goes into alarm. Dirt will also occur over time as the smoke detector gets older, which causes it to give more alarms
– Vacuum the smoke detectors regularly, but be careful not to damage the electronics. If you clean up a room and this results in grinding or sanding, you should install the warning device while the work is in progress or cover it. The bathing caps lying around in hotels are well suited for this. If the smoke detector approaches 10 years and gives many alarms, it is time to replace it.

8. Error source: Draft In heavy drafts, the wind can drag dust particles with which the smoke detector looks like smoke –  Avoid installing the smoke detector where it is a draft, or make sure that the breakthrough does not occur around the detector. 

9. Error source: Temperature variation When you open the door on cold winter days, rapid temperature changes can occur. Condensation can then form which can cause a false alarm. Can also occur during venting and if the alert is close to open valves on cold days
– Avoid mounting the smoke detector in rooms with large / fast temperature fluctuations. 

10. Fault source: Gases from paint, varnish and strong cleaning agents Gases from paint, varnish and other chemical agents may contain substances on which the smoke detector reacts
– Remove or cover the smoke alarm when refurbishing the room. NB! Remember the fire hazard when using chemicals. All cloths and rags MUST be wetted and thrown into tight containers stored outdoors or burned under controlled conditions. 

Category: Troubleshooting

The CAVIUS Gateway is designed as the “Hub” for the CAVIUS alarms on one frequency and to home automation devices such as door sensors and motion sensors on another frequency. 

 The Hub is connected to the router in the home with the ethernet cable. 

The Hub will act as any other alarm in the system. 

It can be set to send out a test signal from the phone to the other alarms, just like the alarms can be by pushing the test button for 3 sweeps. 

When the Hub receives an alarm, it will be forwarded to the phone, but not to other alarms.  

The alarms from the wireless family are not depending on the Hub to be powered on or have internet connection. If the internet is down or the power disconnected, the alarms will still send alarm signals to each other and go into alarm if the signal is sent out, but the home automation sensors, like door and motion sensors, will not function until the hub is powered up and the internet is on again.

The CAVIUS Gateway trouble shooting guideline:

STEP 1: LED light

If the LED light flickers the Gateway cannot access the Internet and you should proceed with STEP 2. 

If the: 

– RED LED light is flickering, the HUB is trying to access the internet 

– RED LED light is on, the HUB cannot access the internet and you should proceed with STEP 2 

– GREEN LED light is on, the HUB is connected to the internet 

If the LED light is off, the HUB needs power. If the LED light does not turn on after being plugged in, please check your USB power source with another device. 

If the HUB does not work according to the manual and after you have gone through the trouble shooting guide, please contact the place of sales for further assistance. 

STEP 2: Internet connection

If the Hub is not able to connect to the Internet try to restart your home router or check with your local Internet provider for any fallouts in your area.

STEP 3: Does it work at your neighbour?

Before proceeding with more complicated steps, try connecting the hub to a router at another location. If the hub works elsewhere, then please proceed to step 4. 

STEP 4: Checking the router ports

If the Internet is working, you should check the router ports. A home router typically has 1-4 LAN ports. The hub should be connected to one of those. If you use a WAN port, then it will not work, and if your home router has ports reserved for TV or service then they will not work either. You may have to check the router manual, or simply try another port. Some routers require you to login to your home router to enable more ports. 

To test a port, connect your PC to the same port on your home router as the hub was plugged into and check for Internet connection.

STEP 5: Do you have to restart or update your Internet equipment?

Home routers are built as specialized computers with memory, software and therefore have data to process. The hub will continually try to communicate with router and is therefore often the first messenger with problems in your network. The router may work for some Wi-Fi connections, but not for others, due to network overload.

Having installed you own router behind equipment delivered by your Internet supplier to get more LAN ports is not a problem but will add to items to reboot and update. 

STEP 6: Company controlled network

Company networks are often controlled by an IT-department and will sometimes make use of advanced home router settings. If you have received your router through your company’s IT-department, please contact them to check if such advanced router settings are in place. 

Step 7: Advanced settings or router update

If none of the above steps works you either must proceed to advanced settings in your router or consider acquiring a new updated standard router. 

That said, in rare cases you will have proceed to advanced settings in your network equipment. 

  • Is DHCP enabled?
  • Are some MAC addresses blocked or filtered?
  • Is UDP traffic enabled?
  • Is UDP connections timeout above 40-60 seconds to avoid frequent fallouts?
Category: Troubleshooting

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